Prep Course & Tutoring Policies

Payment:

• A deposit payment of $200 is required to secure your space in a course.
• Full payment for all group courses is due two weeks before the first course lesson. If you would like to pay the course fee in installments, let us know. We’re happy to help you arrange a payment plan. Please contact us before your course begins for details.
• Course Refund Policy:
  • Your course deposit, minus 5%, is fully refundable up to two weeks (14 days) prior to the first day of the course.
  • Your paid-in-full course tuition is refundable up until two weeks (14 days) before the course start date, minus a $50 processing fee.
  • A 50% refund of the paid-in-full course fee will be provided upon request up until one week (7 days) before the course start date.
  • We will provide a credit for course fees paid, minus the course deposit, if the cancellation notice is received within one week of the course start date.
    • The credit may be used for any of our services.
    • The credit may only be used by the student or by a member of the student’s immediate family and it is not otherwise transferable.
    • The credit expires one year from the date of the cancellation request.

Course Repeat:

If you take an ACT, SAT or GRE test prep course with us and you were not able to make the best use of your lessons, we offer the opportunity of a one-time repeat of our next, scheduled course for $125, dependent upon space availability.

Please note:

• If your original course was condensed – fewer hours and offered at a reduced price – you will be asked to pay the difference in course fees, plus the Repeat Fee.
• For ACT/SAT students, the repeat option includes the course lessons, practice tests and test reviews. 
• For GRE students, the repeat option includes the six group lessons, based upon your prior registration (including math refresher or not).
• Study Hall is not included for students repeating the course at a reduced fee.
• A new prep book is not included for students repeating the course at a reduced fee. Students will need to bring the book received in their original course or purchase a new book elsewhere before the new course begins.  We do not sell books, and therefore we unfortunately cannot provide a second book.

How to Set up a Tutoring Schedule:

1. The first step is to complete our Tutoring Registration Form.
2. We will reach out to you with any questions we have about your request.
3. We will work with you via email to finalize and confirm a complete tutoring schedule that suits your needs.
4. Please note:
   • Our goal is to keep each student with the same tutor throughout their prep, unless scheduling needs are too complex.
   • We work to complete each tutoring program as quickly as possible.  During peak testing seasons, scheduling may require extra time.

Scheduling/Administrative Hours:   

• 10:00am – 6:00pm Mondays – Thursdays
• 10:00am – 3:00pm Fridays
  • Scheduling, rescheduling and cancellation requests received outside of these weekday administrative hours are generally addressed the following business day.
• Please provide all requests to schedule, reschedule or cancel appointments via email: sandweiss@gmail.com.
  • Each tutor’s schedule is managed through our office.
  • We’ve found that having a virtual “paper trail” for scheduling helps to avoid miscommunication or misunderstandings about scheduling, rescheduling and cancellation requests.  Please do not leave a phone message for this!
  • We cannot process schedule change requests over the phone, nor can tutors do so before, during or after appointments.

Payment:

• All tutoring fees are expected up front – before each appointment begins.
• Your Tutoring Registration and Materials Fee is due when your tutoring schedule is confirmed – before your appointments begin.
• You may pay for each appointment individually – “as you go” – or you may pay in advance for as many appointments as you’d like.
• Refunds for sessions cancelled with 48 hours notice are subject to an administrative fee of $25, and/or 5% of the amount refunded if the original payment was made online – to cover the credit card fees we remain obligated to pay.
• If payments are not received each week or otherwise in a timely manner, and prior arrangements have not been made, we reserve the right to refuse service or to request that a student contact a parent/guardian to make the payment prior to beginning the tutoring session.

Cancellation Policy:

We understand that many of our clients have very busy schedules and that situations arise that would require rescheduling or canceling an appointment.  We kindly request that you provide a minimum of 48 hours notice to avoid charges.

Each tutor’s time is reserved for their students so please prioritize your sessions and provide plenty of notice if you need to change an appointment day or time.  We always do our best to accommodate rescheduling requests within the following limitations. 

• Cancellations made within 24-48 hours of a scheduled tutoring session are subject to a 50% cancellation fee due when the session is cancelled.  If you’d like to reschedule, please let us know.  We would be happy to apply your cancellation fee to your rescheduled appointment, IF the new appointment is booked and paid for within 3 days (72 hours) of the original appointment time. 
  • Please note:
    • During our busiest times, we may need to reschedule with a different tutor if your tutor is not available during the times that work for you. 
    • The cancellation fee is due if we cannot reschedule your appointment within the 72 hour time frame for any reason.

• Full payment is expected for appointments cancelled with less than 24 hours notice and for those considered to be a ‘No Show’ with no notice of a need to cancel/reschedule.

  Thank you for your understanding.